Frequently Asked Questions

F.A.Q

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    MAGAZINE


    WHEN WILL I GET MY MAGAZINE?
    Depending on where you are in the world, shipping takes anywhere from 8 to 15 business days. If you need a magazine rushed for any reason just send us a message!
     
    I AM HAVING TROUBLE WITH MY ORDER. WHAT DO I DO?
    Uh-oh - that's not good! Just sent us an email at hello@chopbreak.com and we will do our best to help you out!
     
    THIS WHOLE FOOD HISTORY SCENE IS NOT MY THING. CAN I GET A REFUND?
    If you have a year's subscription, just send us a message and we will refund you for all unsent orders. 
     
    HOW CAN I WRITE FOR EATEN?
    Send us a message at hello@chopbreak.com for more information on our contributor guidelines. We look for stories that are related to both food history and the theme of the upcoming edition, but besides that feel free to get creative!


    FOODIE EXPERIENCES


    WHY SHOULD I BOOK A PRIVATE TOUR GUIDE?
    Booking a private tour guide offers you customized and unique traveling experiences. With the help of an expert local guide travelers can gain insider access to their destination with customized, unique tours that address their interests and provide a richer travel experience. The possibilities of experiences with expert local guides are limited only by your own imagination.

    CAN I CONTACT THE TOUR GUIDE WITH MY QUESTIONS?
    Yes. To submit your question, click "Email tour guide with questions" button found on the tour guide's profile page and listing page. On the next page that appears, you can enter in your message to the tour guide. To ensure both parties are protected, provide you with utmost customer service and adhere to our Terms & Conditions, we request all communications prior to booking to be made via our on-site message system.

    CAN I CALL AND EMAIL THE TOUR GUIDE DIRECTLY?
    To ensure both parties are protected, provide you with utmost customer service and adhere to our Terms & Conditions, we request all communications prior to booking to be made via our on-site message system.

    For the privacy and safety of both our tour guides and our traveling customers, all contact information (including address, phone number and email) is released after the confirmation of the booking. Prior to booking, you can contact the tour guide by clicking "Email tour guide with questions" button which can be found on both the profile pages and listing pages.

    WHY SHOULD I SUBMIT MY PAYMENT THROUGH YOUR SYSTEM?
    Our online payment system is more secure than handling the transaction on your own. We invest a lot into ensuring both parties are protected from fraud and illicit behaviours. Viator uses the internationally recognised and secure Paypal system to process all credit card transactions.

    Please do not send payment directly to the private guide from outside the site. This is against our Terms & Conditions, and prevents us from protecting your tour guide booking and payment. We can only provide customer support to those bookings made through our system. Non-compliant user accounts may be suspended or removed.

    CAN I CANCEL OR AMEND A BOOKING AS THE BOOKING CLIENT?
    To cancel the booking please contact hello@chopbreak.com Please note the following:

    1. Please make cancellations more than 48 hours before the commencement of the tour. The guide has accepted your booking and turned down other opportunities so please keep in mind that when you do not honour the booking, you are penalising the guide. As a common courtesy, we ask that you cancel with as much notice as possible to guides.

    2. To amend the booking (e.g. change the date or time), the tour guide can agree with you on a new time and date after the booking has been confirmed.

    WHAT IF THE LOCAL PRIVATE TOUR GUIDE CANCELS A BOOKING?
    Your deposit is 100% refundable in the event of cancellation by the guide. If the guide fails to appear on the date, time and venue outlined on your confirmation, the deposit is also 100% refundable and you can review the guide accordingly.

    If the booking customer wishes to accept a new time/date, the guide can agree on a new time and date after the booking has been confirmed. See - 100% Satisfaction Guaranteed

    CAN YOU PLEASE RESEND MY BOOKING CONFIRMATION DETAILS?
    Yes. Please send us a message via the contact us page and include your full name (per your registration), any information you remember (i.e. tour guide name, city of the arranged tour etc.).

    DO I NEED TO RECONFIRM MY BOOKING BEFORE ARRIVAL?
    It is not a requirement. However, we suggest you to contact your private tour guide before your travels to confirm date, time, meeting place and any other details that you feel may be pertinent to your meeting.

    IS THERE ANOTHER WAY TO BOOK THAN ONLINE?
    Viator is a complete online booking service and we offer 24-hour, 7 days a week customer service via email to support all of your booking questions. Viator Customer Service guarantees a turnaround and response within 48 hours.

    I'M NOT SURE IF MY BOOKING WAS PROCESSED, HOW CAN I FIND OUT IF IT WAS PROCESSED?
    Please contact us with your booking details (including your full name, tour guide name, date and destination). We will check to see if we have received your booking request successfully and will be in contact with you via email. 


    BEST PLACES FOR FOOD


    ARE THERE VEGETARIAN DISHES AVAILABLE?
    Yes, all of our restaurants have plenty of options for vegetarians and other dietary requirements. Our chefs are also happy to cook you a bespoke dish according to your specific needs.


    IS THE FOOD IN THE RESTAURANT HALAL?
    Unfortunately, our food has not been halal certified. However, some of our chefs do source halal meat, so please speak to the Manager on the day of your visit who will be able to advise you further.


    CAN I MAKE A RESERVATION VIA TELEPHONE?
    Yes of course. Please be aware that our telephone lines do get very busy at times and we cannot guarantee that you will be able to reach us immediately. You can also book on-line via our website, please visit www.chopbreak.com



    SOMETHING WASN’T QUITE RIGHT, WHO CAN I SPEAK TO?
    We’re sorry to hear that. Please do let us know if anything wasn’t quite right and we will do our best to sort it out. In the first instance, you should speak to the restaurant Manager. If you feel you haven’t been heard, feel free to contact us via our Feedback form which is located at the bottom of the page.

    HOW LONG IS MY TABLE HELD FOR? <
    If you have reserved a table at one of our restaurants, we will hold your table for up to 15 minutes before you arrive. Unfortunately, we are unable to hold a table for any longer, as we do get extremely busy at times and it would be unfair on other customers. We will try our best to accommodate you and provide an alternative table as soon as we can, but please understand that this may not always be easy. If you or your guests are running late, please inform the receptionist so that alternative arrangements can be made to accommodate your guests as soon as they arrive.

    HOW DO I PAY THE DEPOSIT FOR MY RESERVATION?
    Please be aware that we no longer accept cash deposits for bookings. If you’d like to book a table please visit our website and secure your booking via our Paypal payment option.

    DO YOUR RESTAURANTS HAVE DISABLED ACCESS?
    Yes, all our restaurants have disabled access. For specific information, please call your chosen venue beforehand; the contact details are available on our website.

    IS THERE A TIME LIMIT FOR EACH SITTING?
    Many of our restaurants have large queues of people keen to dine with us, so as a rule of thumb we allow up to 1 hour 45 minutes.